Jump to main content
Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.

How can we help you?

Back

Security and Technical Requirements

  • No, no special technical requirements are necessary. You can place an order with any PC, tablet or smartphone.
    Make sure that you have enabled Cookies.

  • Your must enter your age, in order to verify that you are over the age required to purchase from our online shop.
    The minimum age for placing an order in our JACK WOLFSKIN online shop is 18 years.

  • Cookies are small files that are stored on the device. They allow the provider to collect statistical data on the navigation routes, number of visits to their website or hits per page. JACK WOLFSKIN also elicit this information with the aim of making our websites even more user-friendly, effective and secure. They are also sometimes required for the navigation and functionality of the website.
    The vast majority of cookies are so-called session cookies, which are automatically deleted when the website is closed. If you do not wish cookies used on our website to be stored on your computer, then you may need to change your browser settings to either block cookies in general or to accept or reject them on a case-by-case basis. Please note that blocking cookies may affect the functionality of the website.

  • We also use verified encryption technologies to protect your personal details when paying online:

    • All personal and payment data required by our website is encrypted and kept confidential thanks to SSL (Secure Socket Layer). The green bar in the URL guarantees a secure connection and the complete encryption of all data.
    • To protect against the misuse of data, we use 3-D Secure technology for credit card payments. This means that your payment is only authorised once you have authenticated it with your credit card provider using a personal password.

    Protecting your data is extremely important to JACK WOLFSKIN, which is why it goes without saying that all personal information is kept confidential and never shared with unauthorised third parties.

Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Email
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)
{{jwsdwPicker.cartPicker.selectedBonusProductLineItems[0].product_name}}

Success! A Gift has been added to your order.

Added to your basket

Go To Basket ({{jwsdwPicker.cartPicker.totalItems}})
Contact & feedback
Email
Help-FAQ
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)